Help Desk Analyst

Company: VirtualVocations
Location: Madison
Posted on: February 11, 2025

Job Description:

A company is looking for an Information Technology Technician.

Key Responsibilities:

Provide phone, chat, and web support for technical issues and service requests
Record problem symptoms and escalate complex issues to higher-level support
Maintain knowledge of relevant products and service offerings to provide accurate solutions

Required Qualifications:

High school diploma or equivalent required; Bachelor's degree preferred
At least one year of technical experience in an enterprise support environment or equivalent education/technical certifications
Experience with CompTIA A+, Net+, MS Desktop Professional, ServiceNow, Device Manager, and Active Directory is preferred
Flexibility to work within an 18x7x365 support team
Remote support (enterprise) experience preferred

Keywords: VirtualVocations, Madison , Help Desk Analyst, Professions , Madison, Wisconsin

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