Director of Community Services

Company: Habitat for Humanity of Dane County Inc.
Location: Madison
Posted on: April 17, 2025

Job Description:

Description:This position supports families on their path to safe, affordable homeownership by leading the family selection

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

process, providing guidance throughout their Habitat journey, and supporting current homeowners. It includes

outreach to diverse communities, working with volunteers to assess readiness, and counseling families to meet

program requirements. The role also supports grant administration, represents Habitat in the community, and

identifies improvements to the family support processes.




Loan Origination Process

Maintain a current loan origination certification and oversee the full loan origination process for each Habitat homeowner, including sending required disclosures within regulatory timeframes
Ensure all loan and program applications comply with Habitat for Humanity policies, as well as state and federal regulations, including the Fair Housing Act
Coordinate and manage the application cycles for the Homebuyer and Home Repair programs, including family recruitment, responding to inquiries, and working with the Family Education Coordinator to support ineligible applicants for future consideration
Serve as the key decision-maker for assessing financial need during the homeowner selection process and provide final loan underwriting
Oversee the mortgage closing process to ensure full compliance with applicable laws and policies
Conduct outreach to inform the community about Habitat opportunities, using both personal engagement and printed materials to reach diverse and potentially eligible populations

Program Oversight and Family Engagement

Collaborate with internal departments to align available lots, home design, and sweat equity requirements with family needs and Habitat policies
Develop and implement high-quality family education programs that promote self-sufficiency and address the specific needs of local Habitat homeowners
Ensure homeowner case management and support services align with established procedures, regulations, and Habitat's mission and strategic goals
Oversee the planning and scheduling of open enrollment meetings, community outreach activities, and volunteer home visits
Manage the application process during open enrollment, ensuring assessments follow established criteria and procedures
Ensure program materials are up-to-date and accessible, including translations as needed
Communicate family selection outcomes to staff and the board, including approved and selected families
Create and manage classes and curriculum for homeowners on relevant homeownership and finance topics
Provide information, referral and counseling to families in need (post purchase)

Leadership and Administrative Responsibilities

As a member of the leadership team, contribute to the development of the organization's strategic priorities and objectives, with a focus on affordable housing strategies and solutions for homeowners. Represent the Family Services perspective in key organizational decisions
Develop departmental policies and procedures and ensure staff are trained on the appropriate tools and practices
Coach and mentor team members, providing opportunities for professional growth and development
Develop and manage the department budget and annual operations plan for family services programs
Support research and negotiation for down payment assistance opportunities
Assist in preparing documentation, data, and reports for grants related to family programming
Attend offsite meetings and participate in home dedications as needed
Perform other duties as assigned

Support Standing Committee

Collaborate with the committee chair to schedule meetings, set agendas, share updates, and provide relevant data and analysis for policy discussions
Promote the committee's work in the community to help recruit new volunteers if needed
Coordinate with the Volunteer Engagement Director to onboard and train new Family Selection Committee members
Maintain accurate meeting notes and ensure proper documentation of committee policies and procedures

Requirements:This individual must understand and appreciate the mission of HFH. Above average written and verbal communication skills required; public speaking experience preferred. Qualified candidates should demonstrate excellent organizational skills and possess a strong attention to detail.




Must be able to communicate effectively and deal tactfully with all kinds of individuals yet remain consistent in keeping a professional demeanor. Should also possess the ability and patience to teach and work with new and pending homeowners. Share our organizational values of working hard, valuing teamwork and being accountable with professionalism and integrity.




Physical Demands

Occasional lifting and carrying of items from floor to waist weighing up to 20 pounds.




Experience

A minimum of 3-5 years of related experience required. Must possess strong computer skills in Outlook and MS Office (particularly Word and Excel), and excellent skills in PowerPoint. Ability to speak Spanish a plus.




Education

BA or BS required, preferably in Social Work, Finance, Management, Administration and/or Real Estate or equivalent experience.




Certificates, Licenses and Registrations

Must meet annual requirement of HFHI Qualified Loan Originator.




Habitat for Humanity of Dane County values a diverse workplace and strongly encourages women, people of

color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and

veterans to apply.




Habitat Dane is committed to equal opportunity. Employees and applicants for employment will not be

discriminated against on the basis of race, color, creed, religion, national origin, ancestry, sex, sexual orientation,

gender identity, transgender status, age, medical condition, physical or mental disability, pregnancy, veteran

status, genetic information, or any other category protected by law in any employment-related decision, including

recruitment, hiring, compensation, training, promotion, demotion, transfer, layoff, termination, and all other terms

and conditions of employment.





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Keywords: Habitat for Humanity of Dane County Inc., Madison , Director of Community Services, Executive , Madison, Wisconsin