Business Analyst/Consultant - Remote

Company: Viva USA Inc.
Location: Madison
Posted on: February 16, 2025

Job Description:

Title: Business Analyst/Consultant - Remote

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.










Mandatory skills:


business analysis,
IT projects, SQL queries, Insurance, Pension Plan,
test plan, end user testing, user acceptance testing,
software capabilities, software development lifecycle,
security standards, security policies, security process, security procedure,
Microsoft Office, Excel, Word, Access, MS Visio,
data flow diagrams, JIRA tickets, document design, S2T, Target Mapping document,
business process analysis, business process design, business requirements, business structure, business policies, business operations, business issues,
quality improvement, process improvement, dashboards, standard operating procedure, operational process, operational procedures, operational controls,
business requirements gathering, business process definition, functional design, system capabilities, system requirements, design specification, IT systems,
project management methods, project management tools, project management techniques, project management software, project benefits, project costs,
training materials, user training, workflow process, end to end process, business issues, technology issues, vendor performance, Business Process and Analysis, IT services,
Certification of Competency in Business AnalysisTM, CCBATM, Certified Business Analysis ProfessionalTM





Description:


Position Summary


Under general supervision from the deputy director of the Office of Enterprise Initiatives (OEI), on enterprise projects, initiatives, and processes, this advanced level position works as a liaison amongst technical and business stakeholders to facilitate the development of business requirements, lead business process redefinition studies and analyze the use of new technology for new or enhanced systems services. This position is responsible for working with business leads and subject matter experts (SMEs) from various client program areas to understand business structure, policies, and operations in order to develop solutions to business-related issues and achieve client and business unit strategic goals and initiatives. Including, but not limited to, defining/refining metrics and creating dashboards and standard operating procedures for projects, leading the creation and assisting with the execution and completion of user acceptance testing (UAT), and assisting project managers and/or business units with defining project benefits and costs. Responsible for understanding current and future processes, including processes for the entire enterprise. The work product will impact the enterprise, as well as extra and/or inter-client business on critical business activities.


This position, along with business leads and SMEs, will analyze current business processes and identify changes in business processes and/or IT systems that will improve client's ability to meet customer needs and/or improve operating efficiency in a member-centric organization. This may include developing use cases and/or test plans to illustrate current state to future state definition and developing and validating detailed system requirements and design specifications. This position interacts with business users to assure a mutual understanding and agreement on requirements and specifications and, at an expert level, provides consultation, direction, and guidance to business managers.


This is a senior-level position performing difficult and complex work reviewing policies, priorities, recommendations, and/or solutions to IT and business-related issues. This person will serve as the principal authority in the analysis of business process definition/redefinition projects, with little supervision, and providing expertise in multiple projects of moderate to difficult scope and complexity. This position requires knowledge of project management principles, methods and practices along with technical skills to work with complex data and find meaningful insights from it.


Ensuring effective and efficient interactions with staff and management at all organizational levels and areas of client is an essential part of this position.


Goals and Worker Activities

30% GOAL A. Leadership, facilitation and coordination of business and operational teams to ensure that client's business needs are being met

A1. Lead, facilitate, and coordinate team meetings to prioritize work requests in partnership with the business leads from assigned business areas.

A2. Serve as the key integration point between the business areas, operations teams, and IT.

A3. Develop and maintain a deep understanding and expertise of applicable operational processes, procedures, and controls.

A4. Work with key stakeholders to fully understand and analyze the business case for each work effort.



25% GOAL B. Leadership, facilitation and coordination of business process and systems analysis

B1. Lead, facilitate and coordinate business requirements at the appropriate level of detail for each work effort, ensuring the cross-functional impacts and any required coordination/integration effort has been identified ahead of the solution.

B2. Work with internal and external stakeholders to gather and validate business requirements and assist with the functional design of solutions.

B3. Partner with the technical lead to provide input into the functional aspects of solutions design.

B4. Proactively identify opportunities for process, system, or other enhancements that may help the business mitigate operational risk and/or achieve its business goals.

B5. Partner with the technical lead to create or update documentation relating to workflow process and detailed procedures resulting from implemented initiatives prior to deployment.

B6. Develop end-user training materials, in partnership with the transition manager, and assist with the coordination of user training, if needed.

B7. Serve as an internal expert with regards to the integrated end-to end processes, controls, and solutions employed by client to manage the business.

B8. Map out the data flows and processes within client for how we will collect data, process and ultimately how it is used by end systems. Identify gaps or improvements in the process.

B9. Analyze the existing and future data to understand patters, trends, gaps, etc. This includes a strong understanding of data profiling concepts using SQL.

B10. Based on requirements and analysis, collaborate with architects and developers to design solutions to meet the requirements. Use tools such as S2T, SQL queries, data flow diagrams, JIRA tickets to track and document design changes


25% GOAL C. Management of quality control efforts

C1. Develop, execute, and document user test plans and organize and oversee end-user testing and acceptance.

C2. Provide support to test teams, as needed, Assist in creating end-to-end (E2E) test scrips.

C3. Coordinate resolution of issues uncovered during end-user testing.

C4. Research escalated business issues and lead the creation of integrated models/workflows that resolve the root cause of these problems.

C5. Participate in the evaluation, provide feedback, and resolve issues regarding vendor performance, escalating to the lead project manager as needed.

C6. Independently resolve issues to remove roadblocks and provide reports or updates on issues to the portfolio owner, as needed.

C7. Maintain and distribute metrics related to work request/project, as agreed upon.

C8. Verify the data migrated to intended destination and meets the requirements.

C9. Build SQL test scripts to validate the transformation logic defined in Source to Target Mapping document.



15% GOAL D. Participation on the Business Process and Analysis (BPA) Center of Excellence

D1. Provide direction and training to other staff in the use of business analysis and process tools, techniques, metrics, standards, and best practices

D2. Promote, recommend revisions to, and lead the development of business analysis policies, processes/procedures, standards/guidelines, and tools/templates for OEI and the enterprise, ensuring consistency and repeatability.

D3. Monitor business analysis processes, tools, standards, guidelines, and templates for adherence to industry and client-specific standards.

D4. Create common ground between business units and IT services to ensure IT staff have the requirements and information to deliver technical solutions that support the business needs.

D5. Strive for continuous process improvement through identifying root cause of problems and developing solutions, providing mapping services, and inspiring the organization with new ways of thinking and new ways of doing business.


5% GOAL E. Performance of special assignments and professional development

E1. Stay abreast of business analysis trends and best practices.

E2. Represent the client on enterprise-wide and/or client committees, as assigned.



Knowledge, Skills, and Abilities

Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and be able to document and communicate business knowledge.

Demonstrated ability to identify appropriate members and develop effective teams with specific knowledge and skills needed to develop solutions and make recommendations.

Ability to independently identify and obtain information sources needed to perform responsibilities effectively and efficiently.

Advanced ability to recognize how and when to improve a process and to recommend, negotiate, and implement change.

Comprehensive experience in business process analysis, new business process design, quality/process improvement, and change management.

Advanced experience and ability at identifying key points and communicating results accurately and effectively to a broad audience.

Thorough knowledge and understanding of the software development lifecycle including requirements analysis, design, testing, and deployment.

Advanced skills with Microsoft Office (i.e. Excel, Word, Access, etc.).

Working knowledge of project management methods, tools, and techniques, including MS Visio; experience working with project management software.

Broad experience and ability in influencing others and encouraging creative thinking to identify solutions.

Expert ability obtaining information and insight even when others are reluctant to share.

Highly developed communication, interpersonal, and team building skills to develop and sustain effective working relationships, including facilitation and leadership skills.

Skill in establishing and maintaining effective contact and communication with staff and management at all levels of the organization and with external groups/individuals.

Expert ability to communicate business and technical concepts and information effectively to a wide range of audiences.

Considerable ability to work as an effective member in a team environment and to mentor more junior staff.

Ability to work independently and exercise appropriate judgment with a minimum of supervision and produce effective, acceptable results within defined time frames.

Ability to take the initiative to assertively represent business needs, to stand firm when necessary and to compromise when possible, to diplomatically challenge assumptions, and to make recommendations to business and technical staff at all levels of responsibility and authority throughout the organization.

Highly skilled in effective time management and priority-setting.

Demonstrated ability to analyze facts and apply sound judgment in decision making.

Ability to understand and comply with all client security standards, policies, processes, and procedures.

Certification of Competency in Business AnalysisTM (CCBATM) Designation, Certified Business Analysis ProfessionalTM (CBAP -) Designation, or equivalent preferred.



Top Required Skills & Years of Experience:

At least 5 years of experience - Lead, facilitate, and coordinate business requirements gathering. Validate the requirements and assist with the functional design of solutions.

At least 5 years of experience - Develop, execute, and document test plans and organize and oversee end-user testing and acceptance. Track defects and coordinate resolutions.

At least 5 years of experience - Research, perform analysis, and provide recommendations for solutions that meet business needs and fit within the system/software capabilities.

At least 5 years of current experience - Writing SQL queries and creating source to target mapping documents.


Nice to Have Skills:

5+ years of experience doing business analysis on large and complex IT projects.

Experience in Government, Insurance Industry or Pension Plans



Notes:

This position may work 100% remote within the continental US









VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.




Contact Details :

Account co-ordinator: Binodh M.T, Phone : (408) 709 3343, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com
Remote working/work at home options are available for this role.

Keywords: Viva USA Inc., Madison , Business Analyst/Consultant - Remote, Professions , Madison, Wisconsin