Desktop Support - Onsite

Company: Viva USA Inc.
Location: Madison
Posted on: April 13, 2025

Job Description:

Title: Desktop Support - Onsite

The following information provides an overview of the skills, qualities, and qualifications needed for this role.










Mandatory skills:


desktop support,
computer software, operating systems, hardware, networking,
Microsoft Active Directory,
Hardware troubleshooting, software troubleshooting,
customer service,
Windows 10, Windows 11,
OSX, computer security,
technical troubleshooting, documented procedures, technology hardware, software,
installations, configurations, repairs, automations, modifications, Identifies, troubleshoots, resolves, escalates






Description:

The client is looking for Desktop Support IV

Position Summary:
This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through client.

Required Skills:
Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required Able to work in a team as well as independently
Experienced in providing professional and courteous customer service is required

Additional Skills:
Excellent verbal and written communication skills is preferred
Three or more years relevant work experience with Windows 10/11 is preferred. Two or more years relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.

Job Responsibilities:
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership

Has 10 or more years of experience in desktop support.
Familiar with a variety of the concepts, practices, and procedures.
Relies on extensive experience and judgment to plan and accomplish goals.
Independently performs a variety of tasks.
May lead and direct the work of others.
A wide degree of creativity and latitude is expected.

Top Required Skills & Years of Experience:

At least 10 years' experience in the following:
Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required
Experienced in providing professional and courteous customer service is required

Nice to Have Skills:
Three or more years relevant work experience with Windows 10/11 is preferred.
Two or more years relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.

Notes:
This role is 100% On-site
Candidate MUST be a resident or willing to relocate to WI prior to starting the role at their own expense.





VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.


Contact Details :

Account co-ordinator: Binodh M.T, Phone : (408) 709 3343, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com

Keywords: Viva USA Inc., Madison , Desktop Support - Onsite, Other , Madison, Wisconsin