Guest Reception Representative

Company: Hilton Grand Vacations
Location: Wisconsin Dells
Posted on: March 22, 2025

Job Description:

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.Benefits: Joining our team comes with a range of benefits, including:
  • 401(k) plan
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Employee discounts, and more!Why Us:
    • Company growth: Experience being part of our expanding success.
    • Customer satisfaction: Contribute to the satisfaction of our valued customers.
    • Passionate team: Join a team that values customer obsession.Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer! Qualifications: To thrive in this role, you should:
      • Excel in providing an exceptional customer experience.
      • Enjoy face-to-face interactions with customers and associates.
      • Quickly learn computer systems.

Keywords: Hilton Grand Vacations, Madison , Guest Reception Representative, Other , Wisconsin Dells, Wisconsin