Technical Architect

Company: Zendesk, Inc.
Location: Madison
Posted on: April 5, 2025

Job Description:

locations Madison, Wisconsin, United States of America US - Austin - Officetime type Full timeposted on Posted 2 Days Agojob requisition id R28996Job DescriptionThis role specifically focuses on our Managed Services team. Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality.Responsibilities:

• As our Technical Architect you will be enrolled in any duties as understanding, detailing, and implementing all customer requirements according to scope.
• Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes.
• Make questions to dig into the customer's use case, collect, assemble the business problem we are solving together, and finally craft their Zendesk in order for the customer to be successful.
• Seek to understand our current & prospective customers' needs and lead technically oriented customer conversations.
• Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers.
• Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
• Provide feedback and prototype ideas from the field to influence product development.
• Design, POC and present technical solutions for customer use cases.
• Suggest validated workarounds to fill product gaps.
• Lead highly technical discussions on a broad variety of technologies.Requirements:
  • Bachelor's Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.
  • Excellent analytical skills, including the ability to meet a business requirement with a technical solution.
  • Strong solution scoping abilities, using our existing solution and influencing new product development.
  • Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).
  • Experience developing, selling, or supporting SaaS applications.
  • High energy, passion and positivity - you are someone who sincerely enjoys presenting to and interacting with customers.
  • Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation---)
  • Strong communication skills.
  • English proficiency is required.Nice to Have:
    • Experience in global teams.
    • Proficiency in Spanish.
    • Familiarity with a backend programming language (Ruby, Python, C#, etc.).
    • Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.
    • Zendesk Administrator Certification.
    • Zendesk App Developer 1 Certification.The US annualized base salary range for this position is $93,000.00-$139,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.About UsZendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.Recruitment Scam AlertsWe're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com.
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Keywords: Zendesk, Inc., Madison , Technical Architect, IT / Software / Systems , Madison, Wisconsin