CUSTOMER SERVICE ASSOCIATE
Company: Hertz
Location: Madison
Posted on: October 14, 2024
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Job Description:
The - Customer Experience Specialist provides customer service
that is above and beyond for customer satisfaction and retention
creating a culture of empowerment for employees to provide
excellent customer service. Responsible for first contact
resolution and the customer interaction experience within the
location. Immediately handles and resolves customer issues at the
counter and returns with the highest level of hospitality and
professionalism. Serves at the primary Net Promoter Score (NPS)
liaison for the management team, updating and communicating on all
performance actions and decisions related to Net Promoter Score.
Analyzing NPS results to determine cause and execute on plans to
improve guest satisfaction. Improves service by communicating and
assisting employees to understand customer needs, providing
guidance, feedback, and individual coaching when needed. Ensures
that all corporate policies and procedures are administered and
followed by all staff. -Qualifications:3+ years of demonstrated
experience in customer service, with experience in operations and
sales. Rental car experience a plus. Excellent customer service
skills. Excellent oral and written communication skills. Excellent
relationship building and leadership skills. Excellent
problem-solving and decision-making skillsApply today and shift
your career into drive for tomorrow! -Benefits and Perks:Not only
do you get to be part of an organization where you Drive your
Potential, Power your Passion!! Below are a few perks and
discounts:
Keywords: Hertz, Madison , CUSTOMER SERVICE ASSOCIATE, Hospitality & Tourism , Madison, Wisconsin
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here to apply!
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