Omni Channel Operations Manager

Company: Duluth Trading Company
Location: Mount Horeb
Posted on: April 6, 2025

Job Description:

Position Overview:

The Omni Channel Operations Manager is responsible for the support and maintenance of our retail operations in existing stores. This position is also responsible for the development, rollout and expansion of our retail omni channel initiatives. The Omni Channel Operations Manager will work closely with cross functional partners including FC Operations, IT and store teams, to provide daily support to our Retail Stores as well as manage vendor partnerships for all applicable vendors that support our existing store operations and facilities. This position will also lead our Retail systems administration and communication efforts.

Position Details: Work Environment:

At Duluth Trading Company, we value face-to-face interactions that foster our culture of learning, creativity, and teamwork. The role is based at our headquarters near Madison, WI. You will work in the office Monday through Thursday, with the option to work from home on Fridays if you prefer.

What You'll Do:

• Provides support for the operation of our existing retail stores by assisting with the development and execution of our operational strategies.
• Provides leadership to the Retail Communications and Systems Administrator as well as Retail Point of Sale Project Manager.
• Manages the development, rollout and expansion of retail omni channel initiatives. This includes technical application support, troubleshooting of processes and standard operating procedure development/maintenance.
• Identifies new methods to streamline our retail operations and maintenance programs. Works with the appropriate partners to review, pilot and bring new programs to fruition with the expectation of providing our store teams with more time to serve our customers.
• Through partnerships with the Director of Retail Stores & Operations, negotiates contracts with current and future vendors that have the best interest of Duluth Trading Company, our store teams and customers in mind.
• Works with outside vendors for questions and follow up on their performance. This includes billing and contracts that provide Duluth with the appropriate service level agreements.
• Develops, supports and maintains policies and procedures related to retail operations. This includes our operations SharePoint site. Ensures the appropriate partners are taken to validate alignment across functions.
• Works closely with the FC Operations Team to ensure alignment with strategies, vendors and cross functional partners.
• Works alongside IT to execute our retail operations, point of sale and omni channel technology roadmap.
• Works with the Retail Training Manager to identify and develop training materials to support operational enhancements and omni channel strategies.
• Develops and implements a process in which feedback can be consistently gained from our retail store teams to ensure we further refine our operational/omni channel processes.
• Provides onsite (in-store) training for new operational processes and omni channel functionality as needed.
• Other duties as assigned by manager. What We're Looking For:
  • Bachelor's Degree in Business Administration or similar field of study - Equivalent work experience will be considered
  • 5+ years of experience
  • 1+ years of management experience mentoring and training team
  • Retail Operations Experience
  • Store Manager Experience preferred
  • Knowledge of retail backroom operations
  • Knowledge of general retail operations
  • Ability to work well with cross functional internal partners as well as external partners (vendors)
  • Experience operating in or developing retail operations/omni channel strategies
  • Strong oral, written and interpersonal communication
  • Sense of urgency in accomplishing objectives
  • Knowledge of project management
  • Superb organizational skills
  • Travel is required for Less than 10% of company-related meetings, programs, and/or events.
  • Authorization to work in the United States without sponsorship Duluth Headquarters Benefits and Perks
    
    Our pursuit of a better way isn't just about our products-it's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.
    • Multiple Medical plan options
    • Dental & Vision plans
    • Medical and Dependent Care Flexible Spending Accounts
    • Health Savings Account including company contributions
    • Company paid Life Insurance and AD&D
    • Company paid Short-Term Disability
    • Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
    • 401(k) Employer Match
    • Employee Stock Purchase Plan to purchase Duluth Trading Co. stock at a discount
    • 12 weeks of Parental Leave at 100% pay
    • Paid holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
    • Paid Time Off: take it as you need it policy for exempt employees
    • Daily pay available
    • 40% Employee Discount
    • Flexible Fridays
    • Onsite fitness center
      Position Compensation Outline
      
      Compensation Range: $85,000 - $110,000/year
      
      This position is eligible to participate in the company bonus program.
      
      Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.
      
      The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
      
      About Duluth Trading Company: Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.
      
      From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life.
      
      Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.
      
      

Keywords: Duluth Trading Company, Madison , Omni Channel Operations Manager, Executive , Mount Horeb, Wisconsin