Guest Reception Representative

Company: Hilton Grand Vacations
Location: Wisconsin Dells
Posted on: April 3, 2025

Job Description:

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

* Greet guests warmly and professionally, whether in person or over the phone.
* Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
* Follow processes outlined in the Guest Reception Training Manual SOP.
* Maintain positive working relationships with Sales, Marketing, and Administrative teams.
* Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
* Accurately assign guests to Sales Representatives in the order of their arrival.
* Ensure timely updates of guest information in Concierge.
* Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Benefits: Joining our team comes with a range of benefits, including:

* 401(k) plan
* Dental insurance
* Vision insurance
* Health insurance
* Paid time off
* Employee discounts, and more!

Why Us:

* Company growth: Experience being part of our expanding success.
* Customer satisfaction: Contribute to the satisfaction of our valued customers.
* Passionate team: Join a team that values customer obsession.

Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

Qualifications: To thrive in this role, you should:

* Excel in providing an exceptional customer experience.
* Enjoy face-to-face interactions with customers and associates.
* Quickly learn computer systems.

Keywords: Hilton Grand Vacations, Madison , Guest Reception Representative, Other , Wisconsin Dells, Wisconsin